Shipping Policy

Postage & Dispatch

Postage cost will be automatically calculated when you add products to your cart and select your delivery destination. Please ensure that your postal address is correct when placing your order (specifically, please make sure that apartment numbers are included where required), as we are not responsible for orders sent to incorrectly supplied addresses. If your package is returned to us due to an incorrectly supplied address, further delivery costs will be charged to resend your order.

All shipping costs are calculated at check out.

Duties and taxes are not included in the shipping cost. These charges are assessed by your country’s customs authorities and are the responsibility of the customer. They are typically collected by the shipping carrier upon delivery.

*US Customers - please note tariffs are paid by UnderWunder.

Please allow 1-2 working days for your order to be dispatched from our warehouse. You will receive an email notification with a tracking number as soon as your order is shipped. Delivery times will vary depending on your shipping location.

Shipping Protection (Optional Coverage)

Shipping Protection is now available at checkout as an optional add-on for a small fee. This provides in house coverage in case your order is lost, stolen, or damaged during transit.

How it works:

• Opt in for Shipping Protection at checkout.
• If your package is lost, stolen, or damaged:
  1. Contact us within 7 days of the expected delivery date.
  2. Provide the tracking number and supporting documentation (eg. photos of damage, proof of non-delivery).
  3. We’ll assess the claim:
     • If approved, we will either reship the product or issue a refund, including the Shipping Protection fee.
     • If declined, we’ll explain the reason clearly.

Shipping Protection does not cover:

• Loss or damage due to incorrect addresses provided by the customer.
• Non-delivery or delay resulting from local postal issues, customs processing, or events beyond our control.
• Normal wear and tear, manufacturing defects, or situations covered under our general Returns Policy.
• Issues not supported by required documentation.

Refund of Shipping Protection Fee:

• If your claim is accepted, you'll receive a full refund of the Shipping Protection fee in addition to the reshipment or order refund.
• If the claim is not approved, the fee is not refunded.

This coverage is entirely optional, you may decline it and continue with standard shipping. Without protection, any claims are handled according to carrier liability and may be subject to their policies and limits.

For effective claims, retain your order confirmation, tracking information, and any relevant photos to support your request.